PsychMed is committed to providing services for all Australians.

There is a shortage of psychologists and other mental health professionals in rural areas, and rural and remote Australians frequently experience challenges in accessing mental health support.

Our new telehealth and visiting services will connect more rural and remote Australians with clinical psychology services, meaning people can receive support in their own communities.


Which services will be provided under telehealth?

Rural and remote Australians are currently able to access Better Health services via telehealth (phone or video), which can be covered privately or with a rebate under a Mental Health Care Plan. See our Fees and Rebate page for information on our pricing.

How does it work?

At the time of your appointment, your psychologist will either send you a link to a Zoom meeting or give you a call (depending on which option you nominated when booking). You will not need to download any software. All calls and Zoom meetings are secure and your privacy is maintained as a priority to us.

What to expect in a telehealth consultation?

You can expect the same standard of care in a telehealth consultation as a face to face consultation. Your information will remain private and confidential, as with any consultation with a health professional. All calls are encrypted, offering a high level of security and privacy. You can choose if you would like to have someone with you in the consultation. The quality of the audio and video means that you can talk to the psychologist just as if were talking to them in person.

What are the benefits of telehealth?

Telehealth services reduce the need for travel, saving money and avoiding the need to take time off work or find alternative care for dependents or pets. Telehealth allows rural and remote Australians to receive a service in their own community and remain connected to their local supports. Often telehealth appointments can be provided more quickly, avoiding the need to wait for a visiting service or arrange travel. There is now a large body of research evidence demonstrating that outcomes and practitioner/client satisfaction for telepsychology interventions are generally equivalent to traditional face to face interventions. Telehealth is already widely used across rural and remote Australian health services, including mental health.

What are the challenges?

As with any technology, there may occasionally be minor connection problems, however with advances in videoconferencing technology problems like drop outs tend to be rare. There will be a backup plan, for example continuing the consultation via phone, in the rare case of any technology problems. Our visiting services will complement our telehealth services, to provide flexibility according to individual need.

What does it cost?

See our Fees and Rebate page for information on our pricing.

Referral information

How do I refer rural and remote clients to the telehealth service?

If you are a Private or NDIS client, please call one of our clinics to organise a booking. If you are a Better Access client, in order to receive a Medicare rebate you will need to be referred by a GP under a Mental Health Care Plan. Please speak with our friendly admin staff at one of our clinics for further information.

Contact: Ph: 8232 2424 (Direct Referral Line)

Fax: 8232 5277

Emergency and Crisis Resources

Rural and Remote Emergency Triage and Liaison Service (ETLS) – 13 14 65 (for country callers)

Lifeline – 13 11 14

Beyondblue – 1300 22 4636

Suicide Call Back Service – 1300 659 467